The Customer Focus Very Effective Customer Service Training Customer service training created by customer service expert Shep Hyken. Approved trainers deliver customized customer service training projects. |
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Meet Our Team
Shep Hyken, Chief Amazement Officer
Shep Hyken, CSP, CPAE is the creator of The Customer
Focus customer service training programs. In 1983 Shep
founded Shepard Presentations and as a speaker,
author and consultant has worked with hundreds of
clients ranging from Fortune 100 size companies to
organizations with less than 25 people.
Shep is the author of several books including the Wall
Street Journal best-seller, The Cult of the Customer.
For more information on Shep, click here.
Tony Ruesing, Trainer
Tony Ruesing, CSP joined Shepard Presentations in
2001. Tony has presented thousands of training
programs in a career that has spanned 20 plus years. He
is known for his engaging and highly interactive
presentations. Many of Tony's clients use him for
multiple engagements, year after year, proving that the
training sessions Tony facilitates deliver results.
Tony is the author of Better Questions, Better Answers
and the Like a Pro series. He has been awarded the
CSP designation (Certified Speaking Professional) by the
National Speakers Association.
Buddy Rice, Trainer
Buddy Rice started working with Shepard Presentations
in 2006. He brings over 30 years of customer service
experience to your team. He is both a speaker and
master facilitator known for his fast-paced, exciting
workshops. Buddy has been recognized for consistently
delivering practical, results driven, customer-focused
training.
Buddy's professional career has included over 30 years
of airline experience at Delta Air Lines, most recently
responsible for The Crown Room Clubs’ worldwide
operations, staffing and quality assurance programs.
Under his direction, the lounges have been recognized
by Business Traveler and Executive Travel magazines
respectively as ‘best airport lounges’ in the industry.
Zoe Fox, Director of Amazement and
Client Relations
Zoe is our newest member at Shepard Presentations.
She lives and breaths customer service. When you
work with Shepard Presentations and The Customer
Focus training program, you get to work with Zoe. She
manages the details and works with you every step of
the way. Her goal is to simply be... Amazing!
The Customer Focus
Shepard Presentations, LLC
711 Old Ballas Road, Suite 215
St. Louis, MO 63141
(314) 692-2200
info@TheCustomerFocus.com
www.TheCustomerFocus.com
The Customer Focus™ website ©2011 by Shep Hyken and
Shepard Presentations, LLC
Contact Us Customer Service Articles Home Meet Shep Hyken Other Resources Profile My
Style Behavioral Style Assessments
Sample Outline Site Map The Customer Focus Options The Customer Focus Pricing What is The
Customer Focus
Shep Hyken, Chief Amazement Officer
Shep Hyken, CSP, CPAE is the creator of The Customer
Focus customer service training programs. In 1983 Shep
founded Shepard Presentations and as a speaker,
author and consultant has worked with hundreds of
clients ranging from Fortune 100 size companies to
organizations with less than 25 people.
Shep is the author of several books including the Wall
Street Journal best-seller, The Cult of the Customer.
For more information on Shep, click here.
Tony Ruesing, Trainer
Tony Ruesing, CSP joined Shepard Presentations in
2001. Tony has presented thousands of training
programs in a career that has spanned 20 plus years. He
is known for his engaging and highly interactive
presentations. Many of Tony's clients use him for
multiple engagements, year after year, proving that the
training sessions Tony facilitates deliver results.
Tony is the author of Better Questions, Better Answers
and the Like a Pro series. He has been awarded the
CSP designation (Certified Speaking Professional) by the
National Speakers Association.
Buddy Rice, Trainer
Buddy Rice started working with Shepard Presentations
in 2006. He brings over 30 years of customer service
experience to your team. He is both a speaker and
master facilitator known for his fast-paced, exciting
workshops. Buddy has been recognized for consistently
delivering practical, results driven, customer-focused
training.
Buddy's professional career has included over 30 years
of airline experience at Delta Air Lines, most recently
responsible for The Crown Room Clubs’ worldwide
operations, staffing and quality assurance programs.
Under his direction, the lounges have been recognized
by Business Traveler and Executive Travel magazines
respectively as ‘best airport lounges’ in the industry.
Zoe Fox, Director of Amazement and
Client Relations
Zoe is our newest member at Shepard Presentations.
She lives and breaths customer service. When you
work with Shepard Presentations and The Customer
Focus training program, you get to work with Zoe. She
manages the details and works with you every step of
the way. Her goal is to simply be... Amazing!
The Customer Focus
Shepard Presentations, LLC
711 Old Ballas Road, Suite 215
St. Louis, MO 63141
(314) 692-2200
info@TheCustomerFocus.com
www.TheCustomerFocus.com
The Customer Focus™ website ©2011 by Shep Hyken and
Shepard Presentations, LLC
Contact Us Customer Service Articles Home Meet Shep Hyken Other Resources Profile My
Style Behavioral Style Assessments
Sample Outline Site Map The Customer Focus Options The Customer Focus Pricing What is The
Customer Focus
