The Customer Focus Very Effective Customer Service Training Customer service training created by customer service expert Shep Hyken. Approved trainers deliver customized customer service training projects. |
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| Customer Service Training |
| Building A Customer Loyalty Mindset |
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The Customer Focus™ Live/Onsite Training
The Customer Focus™ Customer Service Training Options Are:
The Customer Focus™ Corporate Series is a series of four half-day
customer service training workshops that are presented approximately
every four to six weeks. The concept of four workshops, spread out over
an extended period of time, helps to put the customer service strategies
into action and create a culture of customer service and loyalty. This
program takes customer service training to the highest level.
The Customer Focus™ One Day Workshop brings the best of the four-part
corporate series to a company for a full-day of customer service training,
learning and workshop exercises that are designed to focus on building
loyal relationships with customers and a better environment for
employees. These programs can be customized to meet the specific
needs of our clients. (Shorter options, such as a half-day or less, are also
available.)
The Customer Focus™ On-Line brings the very best concepts of our
customer service training to the participant's computer. Through a series
of short videos, written tutorials and exercises, the content is delivered
in four 90 minute lessons. (For more information about TCF on-line click
here.)
To see a sample of the facilitator guide and workbook for the live (on-
site) program, click here.
Contact us to learn more about our customer service training, workshops
and seminars.
The Customer Focus
Shepard Presentations, LLC
711 Old Ballas Road, Suite 215
St. Louis, MO 63141
(314) 692-2200
info@TheCustomerFocus.com
www.TheCustomerFocus.com
The Customer Focus™ website ©2011 by Shep Hyken and Shepard Presentations, LLC
Contact Us Customer Service Articles Home Meet Shep Hyken Other Resources Profile My Style Behavioral Style Assessments
Sample Outline Site Map The Customer Focus Options The Customer Focus Pricing What is The Customer Focus
The Customer Focus™ Customer Service Training Options Are:
The Customer Focus™ Corporate Series is a series of four half-day
customer service training workshops that are presented approximately
every four to six weeks. The concept of four workshops, spread out over
an extended period of time, helps to put the customer service strategies
into action and create a culture of customer service and loyalty. This
program takes customer service training to the highest level.
The Customer Focus™ One Day Workshop brings the best of the four-part
corporate series to a company for a full-day of customer service training,
learning and workshop exercises that are designed to focus on building
loyal relationships with customers and a better environment for
employees. These programs can be customized to meet the specific
needs of our clients. (Shorter options, such as a half-day or less, are also
available.)
The Customer Focus™ On-Line brings the very best concepts of our
customer service training to the participant's computer. Through a series
of short videos, written tutorials and exercises, the content is delivered
in four 90 minute lessons. (For more information about TCF on-line click
here.)
To see a sample of the facilitator guide and workbook for the live (on-
site) program, click here.
Contact us to learn more about our customer service training, workshops
and seminars.
The Customer Focus
Shepard Presentations, LLC
711 Old Ballas Road, Suite 215
St. Louis, MO 63141
(314) 692-2200
info@TheCustomerFocus.com
www.TheCustomerFocus.com
The Customer Focus™ website ©2011 by Shep Hyken and Shepard Presentations, LLC
Contact Us Customer Service Articles Home Meet Shep Hyken Other Resources Profile My Style Behavioral Style Assessments
Sample Outline Site Map The Customer Focus Options The Customer Focus Pricing What is The Customer Focus
| Customer Service Training Tips and Articles Click here to read Shep Hyken's top customer service training tips and articles. |
| Available as Live/Onsite Training and/or as an On-Line Course |