The Customer Focus Very Effective Customer Service Training Customer service training created by customer service expert Shep Hyken. Approved trainers deliver customized customer service training projects. |
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| Customer Service Training |
| Building A Customer Loyalty Mindset |
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What is The Customer Focus™?
The Customer Focus™ (TCF) programs are powerful customer service
training workshops. There are several options (Click here to view TCF
options.) to consider. The most popular option is to bring TCF direct to
your company in the form of a four-part workshop series or one-day
seminar. Another option is our online program, which brings a robust
customer service training program to the learner's computer. (Click here
to learn more about TCF Online.) However, all of the TCF programs have
similar results – to create and sustain a culture that gets every employee
to recognize the value of providing excellent customer service to both
internal and external customers.
The success of the TCF program is based on continuity of information
flowing to the participant over an extended period of time. With the
exception of the one-day workshop, most of the TCF programs consist of
four sessions with simple, yet effective, exercises/homework in between
each session. These sessions will inspire, motivate and educate.
Following the sessions, including the one-day workshop, there will be at
least six months of weekly tips and articles that reinforce the overall
message of customer and internal service. In addition, we can help you
create a simple program that recognizes participation and success. This
gives longevity to the program and the feeling that even though the
sessions are over, the customer service training continues.
Throughout the sessions the participants will learn to understand their
role in the company’s overall customer service and customer loyalty
strategy. They will completely understand how their department and
individual responsibilities impact the customer (both the outside and
internal customer).
Participants will become aware of the many opportunities they have to
make positive impressions (Moments of Magic™) with both their outside
and internal customers.
Participants will learn to enhance the experience that both customers and
fellow employees have with the company.
One of the by-products of the TCF sessions is a stronger sense of
teamwork and cooperation between employees and departments.
Participants will develop a mindset that will help solve problems and
complaints for both outside and internal customers. They will help save
defecting customers as they learn how to turn Moments of Misery™ into
Moments of Magic™.
The bottom line is that participants will, through specific techniques and
awareness, help to raise the bar on the company’s overall customer
service strategies. The program will help create and sustain a culture that
gets every employee to recognize the value of providing excellent service
to both internal and external customers. This is customer service training
at its best!
The Customer Focus™ Customer Service Training Options Are:
Live Training:
Our trainers are some of the very best in the business. They will work
with you to customize a customer service training program that will meet
and exceed your goals. (For more information about TCF live training click
here .)
Online Training:
The Customer Focus™ Online brings the very best concepts of our
customer service training to the participant's computer. Through a series
of short videos, written tutorials and exercises, the content is delivered
in four 90 minute lessons. (For more information about TCF online click
here.)
The Customer Focus
Shepard Presentations, LLC
711 Old Ballas Road, Suite 215
St. Louis, MO 63141
(314) 692-2200
info@TheCustomerFocus.com
www.TheCustomerFocus.com
The Customer Focus™ website ©2011 by Shep Hyken and Shepard Presentations, LLC
Contact Us Customer Service Articles Home Meet Shep Hyken Other Resources Profile My Style Behavioral Style Assessments
Sample Outline Site Map The Customer Focus Options The Customer Focus Pricing What is The Customer Focus
The Customer Focus™ (TCF) programs are powerful customer service
training workshops. There are several options (Click here to view TCF
options.) to consider. The most popular option is to bring TCF direct to
your company in the form of a four-part workshop series or one-day
seminar. Another option is our online program, which brings a robust
customer service training program to the learner's computer. (Click here
to learn more about TCF Online.) However, all of the TCF programs have
similar results – to create and sustain a culture that gets every employee
to recognize the value of providing excellent customer service to both
internal and external customers.
The success of the TCF program is based on continuity of information
flowing to the participant over an extended period of time. With the
exception of the one-day workshop, most of the TCF programs consist of
four sessions with simple, yet effective, exercises/homework in between
each session. These sessions will inspire, motivate and educate.
Following the sessions, including the one-day workshop, there will be at
least six months of weekly tips and articles that reinforce the overall
message of customer and internal service. In addition, we can help you
create a simple program that recognizes participation and success. This
gives longevity to the program and the feeling that even though the
sessions are over, the customer service training continues.
Throughout the sessions the participants will learn to understand their
role in the company’s overall customer service and customer loyalty
strategy. They will completely understand how their department and
individual responsibilities impact the customer (both the outside and
internal customer).
Participants will become aware of the many opportunities they have to
make positive impressions (Moments of Magic™) with both their outside
and internal customers.
Participants will learn to enhance the experience that both customers and
fellow employees have with the company.
One of the by-products of the TCF sessions is a stronger sense of
teamwork and cooperation between employees and departments.
Participants will develop a mindset that will help solve problems and
complaints for both outside and internal customers. They will help save
defecting customers as they learn how to turn Moments of Misery™ into
Moments of Magic™.
The bottom line is that participants will, through specific techniques and
awareness, help to raise the bar on the company’s overall customer
service strategies. The program will help create and sustain a culture that
gets every employee to recognize the value of providing excellent service
to both internal and external customers. This is customer service training
at its best!
The Customer Focus™ Customer Service Training Options Are:
Live Training:
Our trainers are some of the very best in the business. They will work
with you to customize a customer service training program that will meet
and exceed your goals. (For more information about TCF live training click
here .)
Online Training:
The Customer Focus™ Online brings the very best concepts of our
customer service training to the participant's computer. Through a series
of short videos, written tutorials and exercises, the content is delivered
in four 90 minute lessons. (For more information about TCF online click
here.)
The Customer Focus
Shepard Presentations, LLC
711 Old Ballas Road, Suite 215
St. Louis, MO 63141
(314) 692-2200
info@TheCustomerFocus.com
www.TheCustomerFocus.com
The Customer Focus™ website ©2011 by Shep Hyken and Shepard Presentations, LLC
Contact Us Customer Service Articles Home Meet Shep Hyken Other Resources Profile My Style Behavioral Style Assessments
Sample Outline Site Map The Customer Focus Options The Customer Focus Pricing What is The Customer Focus
| Customer Service Training Tips and Articles Click here to read Shep Hyken's top customer service training tips and articles. |
| Available as Live/Onsite Training and/or as an Online Course |