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Meet Our Team
Shep Hyken, Chief Amazement Officer
Shep Hyken, CSP, CPAE is the creator of The Customer
Focus customer service training programs. In 1983 Shep
founded Shepard Presentations and as a speaker, author
and consultant has worked with hundreds of clients
ranging from Fortune 100 size companies to organizations
with less than 25 people.
Shep is the author of several books including the Wall
Street Journal best-seller, The Cult of the Customer. For
more information on Shep, click here.
Tony Ruesing, Trainer
Tony Ruesing, CSP joined Shepard Presentations in 2001.
Tony has presented thousands of training programs in a
career that has spanned 20 plus years. He is known for
his engaging and highly interactive presentations. Many
of Tony's clients use him for multiple engagements, year
after year, proving that the training sessions Tony
facilitates deliver results.
Tony is the author of Better Questions, Better Answers
and the Like a Pro series. He has been awarded the CSP
designation (Certified Speaking Professional) by the
National Speakers Association.
Buddy Rice, Trainer
Buddy Rice started working with Shepard Presentations in
2006. He brings over 30 years of customer service
experience to your team. He is both a speaker and master
facilitator known for his fast-paced, exciting workshops.
Buddy has been recognized for consistently delivering
practical, results driven, customer-focused training.
Buddy's professional career has included over 30 years of
airline experience at Delta Air Lines, most recently
responsible for The Crown Room Clubs’ worldwide
operations, staffing and quality assurance programs.
Under his direction, the lounges have been recognized by
Business Traveler and Executive Travel magazines
respectively as ‘best airport lounges’ in the industry.
Donna Pazienza, Director of
Amazement and Client Relations
Donna joined Shepard Presentations in 2007. She lives and
breaths customer service. When you work with Shepard
Presentations and The Customer Focus training program,
you get to work with Donna. She manages the details and
works with you every step of the way. Her goal is to
simply be... Amazing!
Shep Hyken, Chief Amazement Officer
Shep Hyken, CSP, CPAE is the creator of The Customer
Focus customer service training programs. In 1983 Shep
founded Shepard Presentations and as a speaker, author
and consultant has worked with hundreds of clients
ranging from Fortune 100 size companies to organizations
with less than 25 people.
Shep is the author of several books including the Wall
Street Journal best-seller, The Cult of the Customer. For
more information on Shep, click here.
Tony Ruesing, Trainer
Tony Ruesing, CSP joined Shepard Presentations in 2001.
Tony has presented thousands of training programs in a
career that has spanned 20 plus years. He is known for
his engaging and highly interactive presentations. Many
of Tony's clients use him for multiple engagements, year
after year, proving that the training sessions Tony
facilitates deliver results.
Tony is the author of Better Questions, Better Answers
and the Like a Pro series. He has been awarded the CSP
designation (Certified Speaking Professional) by the
National Speakers Association.
Buddy Rice, Trainer
Buddy Rice started working with Shepard Presentations in
2006. He brings over 30 years of customer service
experience to your team. He is both a speaker and master
facilitator known for his fast-paced, exciting workshops.
Buddy has been recognized for consistently delivering
practical, results driven, customer-focused training.
Buddy's professional career has included over 30 years of
airline experience at Delta Air Lines, most recently
responsible for The Crown Room Clubs’ worldwide
operations, staffing and quality assurance programs.
Under his direction, the lounges have been recognized by
Business Traveler and Executive Travel magazines
respectively as ‘best airport lounges’ in the industry.
Donna Pazienza, Director of
Amazement and Client Relations
Donna joined Shepard Presentations in 2007. She lives and
breaths customer service. When you work with Shepard
Presentations and The Customer Focus training program,
you get to work with Donna. She manages the details and
works with you every step of the way. Her goal is to
simply be... Amazing!
| 711 Old Ballas Road, Suite 215 St. Louis, MO 63141 (314) 692-2200 info@TheCustomerFocus.com www.TheCustomerFocus.com The Customer Focus™ website ©2003-2010 by Shep Hyken and Shepard Presentations, LLC |
About Shep Hyken, creator of The Customer Focus™ ...
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As an
author and professional speaker, Shep helps companies develop outstanding customer
service that creates loyal customers and clients. He speaks at conferences, sales
meetings, industry events and more. Beyond general sessions and keynote speeches,
Shep has created customer service training programs for clients that want to take their
customer and client service to the next level. Click here to be directed to Shep Hyken's
website to learn more about his customer service speaker programs.
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As an
author and professional speaker, Shep helps companies develop outstanding customer
service that creates loyal customers and clients. He speaks at conferences, sales
meetings, industry events and more. Beyond general sessions and keynote speeches,
Shep has created customer service training programs for clients that want to take their
customer and client service to the next level. Click here to be directed to Shep Hyken's
website to learn more about his customer service speaker programs.
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