The Customer Focus - Create a Customer Service Culture and a Customer Loyalty Mindset

What is The Customer Focus™?

The Customer Focus™ (TCF) programs are powerful
customer service training workshops. There are several
options (Click here to view TCF options.) to consider.
The most popular option is to bring TCF direct to your
company in the form of a four-part workshop series or
one-day seminar. However, all of the TCF programs
have similar results – to create and sustain a culture
that gets every employee to recognize the value of
providing excellent customer service to both internal
and external customers.

The success of the TCF program is based on continuity
of information flowing to the participant over an
extended period of time. With the exception of the
one-day workshop, most of the TCF programs consist of
four “classroom” sessions with simple, yet effective,
exercises/homework in between each session. These
sessions will inspire, motivate and educate.

Following the sessions, including the one-day
workshop, there will be at least six months of weekly
tips and articles that reinforce the overall message of
customer and internal service. In addition, we can help
you create a simple program that recognizes
participation and success. This gives longevity to the
program and the feeling that even though the
“classroom” sessions are over, the customer service
training continues.

Throughout the sessions the participants will learn to
understand their role in the company’s overall customer
service and customer loyalty strategy. They will
completely understand how their department and
individual responsibilities impact the customer.

Participants will become aware of the many
opportunities they have to make positive impressions
(Moments of Magic™) with both their outside and
internal customers.

Participants will learn to enhance the experience that
both customers and fellow employees have with the
company.

One of the by-products of the TCF sessions is a stronger
sense of teamwork and cooperation between
employees and departments.

Participants will develop a mindset that will help solve
problems and complaints for both outside and internal
customers. They will help save defecting customers as
they learn how to turn Moments of Misery™ into
Moments of Magic™.

The bottom line is that participants will, through
specific techniques and awareness, help to raise the
bar on the company’s overall customer service
strategies. The program will help create and sustain a
culture that gets every employee to recognize the
value of providing excellent service to both internal and
external customers. This is customer service training at
its best!

That is what The Customer Focus™ program is all
about!

Click here to see the three main customer service
training options.