The Customer Focus - Fees For Our Customer Service Training Programs

The Customer Focus™ Pricing

The Customer Focus™ Corporate One-Day Workshop:
This is our most popular customer service training
program. Investment ranges starts at $5,000 (plus travel
expenses). A $99.00 per participant fee is added to
cover workshop materials, which include Focus Guides,
Moments of Magic book, Moments of Magic audio CD,
The Loyal Customer book and more.

The Customer Focus™ Corporate Series: Our most
comprehensive customer service training program.
Investment ranges from $22,000.00 to $40,000 (plus
travel expenses), which includes four sessions, which
take place every 30-60 days. A $99.00 per participant
fee is added to cover workshop materials which include
Focus Guides, forms, Moments of Magic book, Moments
of Magic audio CD, The Loyal Customer book and
more.

The Customer Focus™ In a Box: Bring customer
service training in house. An investment of $1,795.00
includes a comprehensive Focus Guide and workshop
materials for ten participants. Addition participant
materials are $99.00 per participant. Workshop materials
include Focus Guides, Moments of Magic book,
Moments of Magic audio CD, The Loyal Customer book
and more.

Please contact us to confirm pricing. The Customer
Focus™ One-Day Workshop and Corporate Series
pricing is based on choice of presenters and availability.
All programs are customized to meet your needs. Thank
you for your interest!

"If a man empties his
purse into his head, no
one can take it away
from him. An
investment in
knowledge always pays
the best interest."
-- Benjamin Franklin

"Profit is a requisite,
not a purpose of
business. The purpose
of a business is to
create and keep a
customer."
-- Dr. Theadore Levitt
Harvard Business School

"Great service is not
the end – the final
answer. It is a process
that is on-going, ever
changing and is always
being adapted to meet
the needs of the
current situation."
-- Shep Hyken
The Customer Focus™