The Customer Focus - Create a Customer Service Culture and a Customer Loyalty Mindset

Meet Shep Hyken

Shep Hyken, CSP works with companies and
organizations who want to build loyal relationships
with their customers and employees. In 1983 he
founded Shepard Presentations, and as a speaker
and consultant has worked with all types of
clients, ranging from the Fortune 100 to companies
with less than 50 employees.

Shep is the author of Moments of Magic, The Loyal
Customer and co-author of five other business
books. In addition, he has produced numerous
audio and video training programs.

Shep is the author and creator of The Customer
Focus™ program. His goal was to create a customer
service training program that would help
companies create a customer service culture and
customer loyalty mindset.

To learn more about Shep Hyken's customer service
speaking programs, products and more, please go to
www.hyken.com.

"The Customer
Focus™ program is
one of the most
exciting projects I've
worked on. The
program will help
companies build
stronger
relationships with
their customers and
employees. It is not
just about training
or teaching skills. It
is about creating a
mindset that will
take companies to
even higher levels of
success!"
-- Shep Hyken, CSP
The Customer
Focus™

711 Old Ballas Road, Suite 215
St. Louis, MO 63141
(314) 692-2200
info@TheCustomerFocus.com
www.TheCustomerFocus.com

The Customer Focus™ website ©2003 by Shep Hyken, CSP and Shepard Presentations, LLC

About Shep Hyken, creator of The Customer Focus™ ...

Shep Hyken, CSP is an author and professional speaker. He helps companies develop
outstanding customer service that creates loyal customers and clients. He speaks at
conferences, sales meetings, industry events and more. Beyond general sessions and
keynote speeches, Shep has created customer service training programs for clients that
want to take their customer and client service to the next level. Click here to be
directed to Shep Hyken's website to learn more about his customer service speaker
programs .