| A Customer Service Culture |
| A Customer Loyalty Mindset |
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Meet Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement
Officer of Shepard Presentations. As a customer
service speaker and author, Shep works with
companies and organizations who want to build
loyal relationships with their customers and
employees. In 1983 he founded Shepard
Presentations, and as a speaker and consultant has
worked with all types of clients, ranging from the
Fortune 100 to companies with less than 50
employees.
Shep is the author of Moments of Magic, The Loyal
Customer and the Wall Street Journal best-selling
book, The Cult of the Customer. In addition, he is
the co-author of five other business books and has
produced numerous audio and video training
programs.
Shep is the author and creator of The Customer
Focus™ program. His goal was to create a customer
service training program that would help
companies create a customer service culture and
customer loyalty mindset.
To learn more about Shep Hyken's customer service
speaking programs, products and more, please go to
www.hyken.com.
Note: CPAE, or the Council of Peers Award for Excellence,
is the National Speakers Association’s Speaker Hall of
Fame award for lifetime achievement in the area platform
and speaking excellence. CSP is the international
designation for Certified Speaking Professionals and is
awarded to individuals for certain achievements and
education in the speaking profession.
Shep Hyken, CSP, CPAE is the Chief Amazement
Officer of Shepard Presentations. As a customer
service speaker and author, Shep works with
companies and organizations who want to build
loyal relationships with their customers and
employees. In 1983 he founded Shepard
Presentations, and as a speaker and consultant has
worked with all types of clients, ranging from the
Fortune 100 to companies with less than 50
employees.
Shep is the author of Moments of Magic, The Loyal
Customer and the Wall Street Journal best-selling
book, The Cult of the Customer. In addition, he is
the co-author of five other business books and has
produced numerous audio and video training
programs.
Shep is the author and creator of The Customer
Focus™ program. His goal was to create a customer
service training program that would help
companies create a customer service culture and
customer loyalty mindset.
To learn more about Shep Hyken's customer service
speaking programs, products and more, please go to
www.hyken.com.
Note: CPAE, or the Council of Peers Award for Excellence,
is the National Speakers Association’s Speaker Hall of
Fame award for lifetime achievement in the area platform
and speaking excellence. CSP is the international
designation for Certified Speaking Professionals and is
awarded to individuals for certain achievements and
education in the speaking profession.
"The Customer
Focus™ program is
one of the most
exciting projects I've
worked on. The
program will help
companies build
stronger
relationships with
their customers and
employees. It is not
just about training
or teaching skills. It
is about creating a
mindset that will
take companies to
even higher levels of
success!"
-- Shep Hyken, CSP
The Customer
Focus™
Focus™ program is
one of the most
exciting projects I've
worked on. The
program will help
companies build
stronger
relationships with
their customers and
employees. It is not
just about training
or teaching skills. It
is about creating a
mindset that will
take companies to
even higher levels of
success!"
-- Shep Hyken, CSP
The Customer
Focus™
| 711 Old Ballas Road, Suite 215 St. Louis, MO 63141 (314) 692-2200 info@TheCustomerFocus.com www.TheCustomerFocus.com The Customer Focus™ website ©2003-2010 by Shep Hyken and Shepard Presentations, LLC |
About Shep Hyken, creator of The Customer Focus™ ...
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As an
author and professional speaker, Shep helps companies develop outstanding customer
service that creates loyal customers and clients. He speaks at conferences, sales
meetings, industry events and more. Beyond general sessions and keynote speeches,
Shep has created customer service training programs for clients that want to take their
customer and client service to the next level. Click here to be directed to Shep Hyken's
website to learn more about his customer service speaker programs.
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As an
author and professional speaker, Shep helps companies develop outstanding customer
service that creates loyal customers and clients. He speaks at conferences, sales
meetings, industry events and more. Beyond general sessions and keynote speeches,
Shep has created customer service training programs for clients that want to take their
customer and client service to the next level. Click here to be directed to Shep Hyken's
website to learn more about his customer service speaker programs.
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