Customer Service Training
Customer service training for companies who want to create a stronger service culture that builds loyal relationships with their customers and a better environment for their employees.
Welcome to The Customer Focus website. The programs focus on customer service training, and were created to help develop a mindset dedicated to delivering outstanding customer service to both external and internal customers. A by-product of this customer service training program is that it helps build employee loyalty and a better working environment.
The fundamental purpose of a business is to get and keep customers. The goal is to satisfy customer/client needs at a profit. Your company can only benefit from a strong customer service culture. Some of the benefits include:
- Satisfied customers are converted to loyal customers.
- More sales come from existing customers.
- Your customers become advocates, creating word of mouth advertising.
- Reduced employee turnover.
- Increased revenue.
- And, much more.
Shep Hyken, the creator of The Customer Focus programs, has been working with companies in the area of customer service, customer experience and loyalty since 1983. It has taken years to develop the content that goes into The Customer Focus programs. The concepts, strategies and exercises are facilitated by professional trainers that have been approved to present the programs. The Customer Focus is a process that will require the commitment and dedication of every employee in a company.